Network Operations Center Engineer Telecommunications

Network Operations Center Engineer

MTN Group

Cape Town, South Africa

5+ years in network operations

Bachelor’s degree in Computer Science, Information Technology or related field

Full‑time

Telecommunications

Network Operations

R350,000 – R500,000 per annum

1

MTN Group is a leading multinational telecommunications provider with a strong footprint across Africa and the Middle East. In South Africa, MTN delivers mobile voice, data, and digital services to millions of customers, driving connectivity and innovation. The company is renowned for its commitment to sustainable growth, community development, and cutting‑edge technology solutions. As part of its strategic expansion, MTN continuously invests in network infrastructure, cloud services, and Internet of Things (IoT) platforms, creating a dynamic environment for professionals seeking career advancement.

This role offers a gateway to be part of a forward‑thinking team that shapes the future of digital communication in South Africa and beyond.

The Network Operations Center (NOC) Engineer will monitor, troubleshoot, and optimize MTN’s core network infrastructure to ensure high‑availability services for customers across the region. Working from the state‑of‑the‑art NOC facility in Cape Town, the engineer will collaborate with cross‑functional teams, respond to incidents, and implement proactive measures to maintain service quality. This position is a critical component of MTN’s commitment to delivering reliable connectivity, making it an exciting opportunity for seasoned network professionals.

• Monitor real‑time network performance using advanced NOC tools and dashboards.
• Diagnose and resolve network faults, outages, and performance degradations within defined service level agreements.
• Coordinate with field engineers, vendors, and service providers to implement corrective actions.
• Perform root‑cause analysis on recurring incidents and develop preventive strategies.
• Maintain accurate incident logs, escalation reports, and post‑incident reviews.
• Participate in on‑call rotation to provide 24/7 support for critical network events.
• Assist in capacity planning, network upgrades, and rollout of new services.
• Ensure compliance with MTN’s security policies and industry regulations.

• Strong knowledge of IP networking, MPLS, BGP, OSPF, and QoS concepts.
• Hands‑on experience with network monitoring platforms such as Solar Winds, Nagios, or PRTG.
• Proficiency in troubleshooting routers, switches, firewalls, and load balancers from vendors like Cisco, Juniper, and Huawei.
• Familiarity with scripting languages (Python, Bash) for automation tasks.
• Excellent analytical and problem‑solving abilities under pressure.
• Effective communication skills for interacting with technical and non‑technical stakeholders.
• Ability to work collaboratively in a fast‑paced, multicultural team.

A Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or a related discipline is required. Relevant certifications such as CCNP, JNCIP, or ITIL are highly desirable and will be considered an advantage during the selection process.

Applicants must have a minimum of five years of hands‑on experience in network operations, preferably within a large carrier or service provider environment. Experience with NOC processes, incident management, and network performance optimization is essential.

The role offers a competitive salary range of R350,000 to R500,000 per annum, commensurate with experience and qualifications. Additional performance‑based incentives may be provided.

• Comprehensive medical…