ServiceNow Developer

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. Its why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed.

We're proud to share our story and Make Amazing Happen at CDW.

To implement Service Now solutions that are intuitive, scalable, and tailored to customer needs. The role involves full-stack development, configuration, integration, and collaboration with project teams to deliver high-quality features across Service Now product lines including ITSM, ITBM, ITOM, HR, Sec Ops, CSM, and GRC. The developer contributes to process maturity, team mentorship, and continuous improvement of delivery services.

• Develop across the full stack:
  Java, JavaScript, Angular.js, React, HTML, CSS.
• Translate requirements and mock-ups into functional Service Now features.
• Configure UI and workflows.
• Develop integration components (SSO, LDAP, etc.).
• Participate and lead Scrum meetings.
• Demo builds to customers and assist with UAT.
• Provide updates to project leads and support customer communication.
• Contribute to process improvement and portfolio maturity.
• Mentor team members and maintain accurate records.
• Attend on-camera meetings and perform other assigned duties
• Fully functional Service Now features delivered from customer requirements.
• Seamless integration with HR and enterprise systems.
• Active participation and leadership in Agile Scrum ceremonies.
• Timely updates and proactive communication with project leads.
• High-quality code and configuration aligned with best practices.
• Mentorship and support for team members.
• Accurate time recording and calendar management.
• Compliance with CDW's values, policies, and security standard.

• 5+ years Service Now platform experience.
• Service Now CSA and CIS-ITSM or CSM certifications.
• Proven experience in two additional Service Now product lines (recent CSM experience is essential)
• CAD certification preferred.
• ITIL Foundation knowledge.
• Proficiency in XML, HTML, JavaScript, Angular JS, Web Services.
• Experience with LDAP, VPN, SSL, SAML/SSO.
• Agile/Scrum delivery experience.
• Strong communication and interpersonal skills.
• Customer-centric mindset and cultural awareness.
• High attention to detail and accountability.
• Ability to travel as needed

• Degree in Computer Science or IT.
• Experience with Dev Ops, Asana, Cloud Blue.
• Exposure to RPA tools (AA, UiPath, Blue Prism).
• B2B supply chain experience

We're looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today;

what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible.

We welcome thoughtful use of AI to expand your…