1st Line Engineer

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to beourcustomer’smosttrustedadvisorforcloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

Provide world class service and support for clients across IT, basic voice/telephony systems, and ISP/connectivity services. Troubleshoot and diagnose IT issues, provide remote support, andassistinthemaintenance of client computer systems.

Perform basic connectivity checks and use relevant provider portals to diagnose andvalidateservice status.

Promptly and accuratelylogand respond to incidents and requests into our case management system via phone and email.

Ensure customer calls are promptly attended to, providing efficient and effective support.

Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.

Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.

Troubleshoot and diagnose IT issues efficiently, resolving themin a timely mannento minimise client downtime.

Perform basic voiceand connectivity-related support, including call routing, extensions, diverts, and connectivity checks.

Assist with basic telephony system and connectivity issues andliaise with relevant teams where escalation is required.

• The successful candidate will be organised, self-motivated, and an effective communicator, with strong attention to detail and a team-oriented mindset.

This is a fast-paced environment requiring tenacity, diligence, and efficiencyalways.

Possess effective communication skills, both verbal and written.

Attention to detail is crucial in accurately documenting and resolving issues.

Display a proactive, determined, and persistent approach to problem-solving.

Capable of working independently and collaboratively within a team.

Show eagerness to learn and willingness to research faults or refer to documentation when necessary.

Comfortable handling both IT and basictelephony and connectivity-related queries.

Proficient in customer support, including phone and email communication.

Understanding of Microsoft products and technologies.

Ability to troubleshoot hardware issues across laptops, desktops, peripherals, and other IT equipment, with a strong understanding of Microsoft Windows Desktop operating systems and related troubleshooting.

Capability of learning new software and systems as required.

Exceptional organisational, time management, and multitasking skills.

Familiarity with Microsoft 365, including user management, Teams, Exchange, and Entra.

Familiarity with basic telephony/voice systems (e.g. call diverts, extensions, connectivity checks)

Familiarity with antivirus management – desirable.

Willingness to adopt and effectively use AI tools as part of day-to-day work, where appropriate, to improve efficiency,…