IT Professional; Level 2

Are you the kind of IT professional who doesn’t just fix problems - you own them, solve them properly, and leave things better than you found them?

Do you thrive in an environment where people, performance, and purpose matter just as much as technical skill?

At Solid Systems, we’re not just another Managed IT Services company. We exist to strengthen human connections through technology - and we’re looking for a Level 2 IT Professional who lives that mindset every day.

You will be trusted to take ownership of client environments – not just reactively support them.

• Provide Level 2 remote and onsite support for client technical issues, ensuring environments align with best practices
• Handle escalations from junior IT professionals and act as a subject matter expert (e.g., Mac support, Microsoft environments)
• Conduct recurring client visits, focusing on site improvement plans and break-fix requests
• Collaborate on projects, follow timelines, and contribute to process improvements and SOP development
• Maintain accurate documentation and tooling (IT Glue, Autotask, Nable) in real time
• Record (real-time) time entries, travel hours, and submit reports timeously
• Upskill and support new team members, offering opportunities to shadow and learn
• Participate in team meetings and drive a mindset of delivering WOW-factor service

• 5+ years’ IT support experience in a managed services environment
• IT qualification and Microsoft certifications
• Strong technical skills:
  Microsoft 365, Azure, Active Directory, Exchange, networking (LAN, wireless, firewalls, DHCP, DNS, TCP/IP), Mac and Windows OS
• Proven ability to meet (and beat) SLA targets
• Clear and confident English communication skills, with the ability to explain complex tech in simple terms
• Driver’s license and own car; with the flexibility to travel
• A growth mindset – curious, ambitious, accountable and always looking to improve

• A high-performance, values-led culture where trust and ownership matter
• A team that genuinely cares - about clients and about each other
• Real investment in your growth, development, and career progression
• Opportunities to step up, lead, and shape how we do things
• A modern, flexible working environment in Cape Town and Johannesburg

• You are not just a number here – your impact, wellbeing and growth will be recognized and celebrated.
• Extra leave days
• High performance bonuses and top performer awards
• Recognition rituals, regular team events and a people-centric culture

…to be part of a team that expects more, celebrates more, and delivers more - we’d love to meet you!