Claims Consultant

Claims Consultant – RBS Insurance Brokers

Join to apply for the Claims Consultant role at RBS Insurance Brokers
.

To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy.

• Ensure appropriate minimisation of claims and claims expenses.
• Ensure and contribute to minimisation of general expenses.
• Ensure that all stakeholder communication is accurate, timely, professional and relevant.
• Build and maintain mutually beneficial relationships with internal and external stakeholders.
• Keep client informed regarding the progression of the claim.
• Ensure and contribute to achieving required client satisfaction targets.
• Adhere to company quality standards and regulatory frameworks for claims administration.
• Receive claims notifications, obtain relevant forms/documents.
• Administer complete claims process per procedures until settlement.
• Appoint assessors/loss adjusters.
• Apply policy terms and conditions.
• Maintain accurate internal records and systems.
• Notify internal stakeholders of claims progress.
• Assess claims validity, estimate value, administer mandated claims.
• Forward claims in excess of mandate to insurer.
• Obtain quotes for services.
• Arrange approvals and payments for claims costs.
• Act as intermediary between insurer and client, relaying communications.
• Follow recoveries process, diarise follow-ups and keep clients informed.
• Ensure productivity targets are met.
• Contribute towards continuous improvement in own and team performance.
• Adhere to company mandates.
• Participate and contribute in ad hoc projects.
• Report any suspected fraud, misrepresentation or dishonesty.
• Keep accurate record of own activities.
• Live RBS values by committing to organisational values.
• Ensure continuous self-development.
• Share information and knowledge with the team.

• Entry level

• Full-time

• Finance and Sales