Language Video Interpreter; Pipeline Job Cape Town area,South Africa,Language/Bilingual

Position: Language Video Interpreter (Pipeline)

Overview

Responsible for handling video calls and render the meaning of conversations between British Sign Language and English speakers. Break the communication barrier in a wide range of industries that a Language Line serves, during simple or complex, technical or non-technical video interpreting sessions Providing support with the management of BSL interpreters with the potential to develop to Senior Language Specialist responsible for BSL interpreter training and performance monitoring.

Qualifications

Qualifications & Experience

Verified by the NRCPD to meet all of the registration criteria required by them to be accepted onto their register. On successful registration, interpreters are issued with a yellow identity badge that they will have at all assignments (official NRCPD badges feature a silver 'Sign Safe' logo).

Must hold an MA, Post Graduate Diploma or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating. In addition to this, they should hold a Level 6 or honours degree level or equivalent in their second language (typically BSL)

Matric or Equivalent (Essential)

Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request.

Technical Requirements:

British Sign Language experience

Registered Sign Language Interpreters (RSLI) with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) is mandatory.

Desirable

Competency in Microsoft Office.

Administration experience.

Experience in delivering training

Experience in quality control / performance review of other

Responsibilities

Responds to video interpreting sessions promptly and conduct interpretation in a professional manner

Exhibits excellent interpreting skills and professional attitude whilst interpreting

Provides accurate and complete interpretations of verbal and non-verbal messages as uttered by the business and their customers of limited English proficiency

Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by the business and professional bodies such as NRCPD and RBSLI

Remains impartial and unbiased while using correct protocol

Manages the flow of the video-call and avoids taking over and interaction with the service user w/o client's permission

Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies

Provides excellent customer service to client and service user, i.e. use of appropriate tone, patience and courtesy

Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed

Demonstrates dependability Demonstrate commitment to cultural sensitivity and working in a diverse environment.

General admin tasks, such as producing reports.

Assisting with any other ad-hoc duties which may be required by the department.

Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook

Any other duties appropriate to the position.

Competencies

Independent worker, willing to take responsibility with proactive approach

Works to understand business, as well as customer needs and strives to exceed expectations.

Ability to work in a fast paced, high-pressure role and to multitask.

Ability to set, communicate and track clear & measurable goals through KPI’s.


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