Digital Commerce: Solutions Engineer

DComm Solutions Engineer

Industrial Engineering applied within digital commerce fulfilment environments, focused on end-to-end process optimisation, systems alignment, and scalable infrastructure design to enable efficient, high-growth operations. This portfolio operates across the full supply chain from order placement to delivery ensuring processes and systems are efficient, integrated, and future-fit.

• End-to-end optimisation of the eCommerce fulfilment value chain, including order lifecycle, store picking, last-mile delivery, and returns
• Advanced process re-engineering capability, including as-is mapping, gap analysis, and scalable future-state design
• Strong alignment between operations and digital systems (ERP, WMS, OMS), including requirements translation and UAT support
• Experience in fulfilment infrastructure design and layout optimisation to enable efficient flow, capacity, and scalability
• Proven ability to drive cross-functional alignment and execution across operations, supply chain, technology, and property in fast-paced environments

The role has a dual focus:

• Process Optimisation:
  Analysing and redesigning fulfilment and operational processes to improve efficiency, cost, speed, and quality using data-driven Industrial Engineering principles.
• Infrastructure Delivery:
  Supporting the design, feasibility, and implementation of fulfilment and logistics infrastructure to enable scalable operations.

• Analyse current operational processes, workflows, and resource utilisation to identify inefficiencies and improvement opportunities
• Design and implement process improvements to optimise throughput, reduce waste, and enhance productivity
• Apply continuous improvement methodologies to drive operational excellence

• Collect, validate, and analyse operational data to identify trends, bottlenecks, and performance gaps
• Develop models, simulations, and forecasts to support planning and decision-making
• Translate data insights into actionable recommendations for business stakeholders

• Support capacity modelling, workforce planning, and resource allocation initiatives
• Evaluate demand vs. capacity scenarios and recommend optimal solutions
• Assist in balancing service levels, cost efficiency, and operational constraints

• Contribute to and support operational improvement projects and initiatives
• Track project progress, benefits realisation, and implementation outcomes
• Embed a culture of continuous improvement within supported areas

• Support the design and of space plans, detailed drawings and specifications for new infrastructure projects and changes to existing infrastructure to support fulfilment requirements
• Manage the execution of infrastructure changes across multiple stakeholders
• Provide proactive feedback to all stakeholders on project progress, costs and completion progress
• Provide support to operations teams through the go-live and stabilisation phases of projects

• Support the design and integration of systems, tools, and technologies to enhance operational efficiency
• Ensure alignment between business processes and enabling systems
• Assist with process standardisation and documentation

• Collaborate with cross-functional teams to understand operational challenges and requirements
• Present findings, insights, and recommendations in a clear and structured manner
• Support business units in adopting improved processes and practices

• Bachelor's degree in industrial engineering or related field (essential)
• +5 years' experience in process optimisation, operations analysis, or continuous improvement or similar (essential)
• Exposure to data analysis tools (e.g., Excel, Power BI, SQL or similar)
• Experience in retail, logistics, supply chain, or complex operations environments (preferred)

• Connecting & Initiating – Works collaboratively, values others' contributions, and takes accountability for decisions and actions while delivering…