Warranty Manager

Are you detail-oriented, analytical, and passionate about operational excellence? We are looking for a proactive and driven Warranty Manager to oversee and optimise our national warranty operations. This role offers exciting career growth into Operations & Supply Chain Management and is ideal for someone who thrives in fast-paced inventory and distribution environments.

The successful candidate will manage the end-to-end warranty and return merchandise (RMA) process, ensuring efficient stock reconciliation, supplier claims management, inventory accuracy, and minimisation of stock write-offs.

• Manage defective, repaired, and replacement stock workflows nationally
• Oversee the end-to-end RMA process for damaged, defective, or incorrect products
• Coordinate with logistics, warehouse, procurement, finance, suppliers, and sales teams
• Manage supplier claims, repairs, replacements, and credit note recovery
• Ensure accurate inventory processing and FINCON system updates
• Monitor SLA compliance and reduce unresolved warranty cases
• Analyse trends and produce reports to identify process and product improvements
• Provide senior management reporting twice monthly

• 1+ years’ experience in inventory control and distribution environments
• Financial diploma/degree or related qualification
• Strong ERP systems exposure
• Advanced Microsoft Office skills, particularly Excel
• Strong supplier management and communication skills
• Excellent analytical, problem-solving, and decision-making abilities
• Self-starter with strong process discipline and multitasking capability

• Warranty turnaround times
• Supplier SLA adherence
• Reporting and system accuracy
• Reduction in stock write-offs and shrinkage
• Customer satisfaction on faulty stock turnaround times