Warranty Operations Manager: Inventory & Claims Lead

Are you detail-oriented, analytical, and passionate about operational excellence? We are looking for a proactive and driven Warranty Manager to oversee and optimise our national warranty operations.

This role offers exciting career growth into Operations & Supply Chain Management and is ideal for someone who thrives in fast-paced inventory and distribution environments.

Role Overview :
The successful candidate will manage the end-to-end warranty and return merchandise (RMA) process, ensuring efficient stock reconciliation, supplier claims management, inventory accuracy, and minimisation of stock write-offs.

Key Responsibilities:

? Manage defective, repaired, and replacement stock workflows nationally
? Oversee the end-to-end RMA process for damaged, defective, or incorrect products
? Coordinate with logistics, warehouse, procurement, finance, suppliers, and sales teams
? Manage supplier claims, repairs, replacements, and credit note recovery
? Ensure accurate inventory processing and FINCON system updates
? Monitor SLA compliance and reduce unresolved warranty cases
? Analyse trends and produce reports to identify process and product improvements
? Provide senior management reporting twice monthly

Minimum Requirements:

? 1+ years’ experience in inventory control and distribution environments
? Financial diploma/degree or related qualification
? Strong ERP systems exposure
? Advanced Microsoft Office skills, particularly Excel
? Strong supplier management and communication skills
? Excellent analytical, problem-solving, and decision-making abilities
? Self-starter with strong process discipline and multitasking capability

Success Measures (KPIs):
Warranty turnaround times
Supplier SLA adherence
Reporting and system accuracy
Reduction in stock write-offs and shrinkage
Customer satisfaction on faulty stock turnaround times