Service Technician

Our client is a leading supplier of specialty chemicals and hygiene solutions, serving a wide range of industries across Southern Africa. With a strong focus on quality, innovation, customer service, and compliance with industry standards, they provide tailored hygiene and chemical solutions supported by expert technical advice, training, and ongoing support.

They are looking to add a Service Technician to the team. The Service Technician will be responsible for the professional installation, servicing, maintenance, programming, and troubleshooting of chemical dosing equipment across customer sites. The role requires providing exceptional technical support, customer service, training, and ensuring all systems operate efficiently, safely, and in accordance with company and client standards.

• Maintain the brand reputation and ethos of the business in a professional manner.
• Call on an average of ten clients per day.
• Complete and submit weekly call reports to the Sales Manager.
• Complete and maintain a client call planner on a 4-to-6-week cycle.
• Follow the technical calendar provided for installations, maintenance, and breakdown calls.

• Complete written service reports where required and discuss findings with relevant client representatives.
• Submit service reports to the Sales Manager.
• Conduct customer staff training and ensure all associated administration is completed, including training registers and certificates.
• Build and maintain relationships with key client contacts, including Buyers, General Managers, Chefs, Contract Managers, and Area Managers.
• Provide prompt service and assistance at all times.
• Assist with customer deliveries when required.
• Advise customers on the most suitable products and their efficient application.
• Install, program, maintain, troubleshoot, and repair electronic chemical dosing equipment on commercial laundry machines, commercial dishwashers, glass washers, and crate washers.
• Install soap dispensers, chemical dosing systems, and related equipment within kitchen, laundry, food processing, and housekeeping environments.
• Demonstrate a consultative sales approach through technical expertise and customer support.
• Provide emergency after-hours service when required.
• Build strong customer relationships through innovative solutions, demonstrations, ongoing service, and training.
• Understand customer operations and recommend improvements to cleaning and sanitation processes.

• Attend and actively participate in all sales meetings.
• Communicate information regarding competitor products, account developments, and market trends to the Sales Manager.
• Submit weekly technical and activity reports.
• Adhere to company communication and data policies.
• Use prescribed company templates where required.
• Meet all reporting and administration deadlines.

• Maintain updated customer contact information.
• Manage product merchandising and maintain brand standards at customer sites, including stickers, wall charts, and related materials.
• Ensure Health, Safety and Environmental (HSE) standards relating to company products are maintained at customer sites.
• Carry out stock management and stock-taking activities when required.

• Continuously improve knowledge of chemicals, dosing equipment, and cleaning systems.
• Stay informed of industry developments and best practices.
• Attend all training courses provided by the company.
• Continuously develop technical and sales skills through training and self-study.

• Grade 12 / Matric or equivalent.
• Technical qualification in Electrical Engineering or a related field.
• Minimum of 3 years' experience in the electrical field.
• Valid driver's licence and…