Maintenance Manager

MAINTENANCE MANAGER

Location: Xenia Aparthotel by Totalstay
Department: Operations (On-site)
Reports to: Property Manager
Manages: Maintenance Team

At Totalstay™️, we’re not just in hospitality; we’re shaping its future. Over the last decade, we’ve redefined what it means to stay local, building one of South Africa’s most dynamic aparthotel brands. Today, with over 700+ keys across multiple properties, we blend design‑forward spaces, technology, and unforgettable guest experiences to create stays worth telling stories about.

We are seeking a Maintenance Manager who is responsible for leading all maintenance operations, ensuring the property’s infrastructure, equipment, and facilities are fully operational, safe, and maintained to Totalstay’s standards. This is a hands‑on, operations‑focused role that balances the needs of newly built and older units while supporting seamless guest experiences. The Maintenance Manager is a key operational leader, driving team performance, overseeing preventive and corrective maintenance, managing contractors, and ensuring compliance with safety regulations.

• Oversee all maintenance tasks across apartments, common areas, and back‑of‑house facilities.
• Respond promptly to maintenance requests raised by the front desk and housekeeping.
• Conduct regular property inspections to identify and address issues proactively.
• Ensure both penthouses and older apartments meet operational and brand standards.

• Develop and implement preventive maintenance schedules for all equipment and systems.
• Document maintenance activities and ensure tasks are completed on time.
• Identify recurring issues and implement long‑term corrective solutions.
• Manage warranties and maintenance schedules for new systems in the penthouses.

• Manage relationships with approved contractors and service providers, ensuring quality work and cost efficiency.
• Obtain quotations, evaluate suppliers, and approve work in line with company policy.
• Maintain accurate records of completed work and vendor performance.

• Monitor and manage the maintenance budget, ensuring cost‑effective operations.
• Track expenses and identify opportunities for savings without compromising standards.
• Maintain inventory control for tools, equipment, and consumables.

• Ensure compliance with all relevant health, safety, fire, and building regulations.
• Conduct regular safety audits and maintain documentation of compliance.
• Support sustainability initiatives through efficient energy, water, and waste management.

• Lead, supervise, and motivate the maintenance team to achieve operational excellence.
• Prepare and manage staff rosters to ensure adequate coverage for all shifts and emergencies.
• Oversee HR‑related duties, including attendance, performance reviews, and disciplinary procedures in line with company policy.
• Conduct on‑the‑job training to develop technical skills, service standards, and safety compliance within the team.
• Promote a culture of accountability, teamwork, and professional growth.

• Work with the front desk, property manager and housekeeping to address in‑room maintenance issues promptly.
• Minimise guest disruption through effective scheduling and communication.
• Ensure all guest units are fully operational and visually presentable for check‑in.

• Provide weekly and monthly reports on maintenance activities, budgets, and outstanding issues.
• Maintain accurate logs of preventive schedules, costs, and contractor work.
• Escalate major repairs or operational risks to the property manager.

• Rotational day shifts, including weekends

• Strong technical knowledge of building systems, utilities, and equipment.
• Excellent leadership, organisational, and time‑management skills.
• Hands‑on, practical problem‑solving approach with attention to detail.
• Strong communication and team management abilities.
• Knowledge of health, safety, and building compliance regulations.
• Proactive,…