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Customer Experience Quality & Insights Analyst

Job in Cape Town, 7100, South Africa
Listing for: TELUS Digital Philippines
Full Time position
Listed on 2026-02-16
Job specializations:
  • Quality Assurance - QA/QC
Job Description & How to Apply Below
A leading customer experience firm in Cape Town is looking for a Customer Experience Analyst to oversee transaction monitoring and ensure high standards of quality assurance. Responsibilities include creating reports, investigating customer complaints, and supporting new hires. The ideal candidate possesses strong analytical and communication skills, as well as proficiency in MS Office applications. This role is crucial in maintaining client satisfaction and driving quality improvements within the team.
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