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QA Specialist / Manager Quality Control / Manager

Quality Assurance Specialist: Customer Experience Analyst

Job in Cape Town, 7100, South Africa
Listing for: Boomerang BPO
Full Time position
Listed on 2026-02-28
Job specializations:
  • Quality Assurance - QA/QC
    QA Specialist / Manager, Quality Control / Manager
Job Description & How to Apply Below
A leading customer service provider in Cape Town seeks a Quality Assurance Assessor to enhance customer experiences by monitoring interactions across multiple channels. Candidates should have at least 2 years of experience in a BPO, proficiency in Zendesk, and a strong analytical mindset.

This role offers a competitive salary and opportunities for career growth. You will play a vital role in ensuring quality and compliance while directly influencing customer satisfaction.
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