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Quality Assurance Specialist — Customer Experience

Job in Cape Town, 7100, South Africa
Listing for: Boomerang Marketing
Full Time position
Listed on 2026-02-28
Job specializations:
  • Quality Assurance - QA/QC
Job Description & How to Apply Below
A leading marketing firm in Cape Town is seeking a Quality Assurance Assessor to join their high-performing team. The role involves monitoring customer interactions across phone, chat, and email, ensuring compliance and satisfaction. The ideal candidate will have at least two years of BPO QA experience, a clear criminal record, and familiarity with CRM tools like Zendesk. The position offers competitive salary, career growth opportunities, and a supportive work environment focused on excellence in customer service.
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