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Head of Quality & Customer Experience - BPO Leader
Job in
Cape Town, 7100, South Africa
Listed on 2026-07-13
Listing for:
WNS
Full Time
position Listed on 2026-07-13
Job specializations:
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
WNS Global Services Inc. is seeking a head of quality to drive the QA function across campaigns, ensuring outstanding customer experiences and actionable insights. The role requires oversight of QA frameworks, metrics and leadership of a quality team within a dynamic BPO environment.
Candidates should have 5+ years in quality or customer experience roles in BPO, with 2+ years in leadership. A Six Sigma Black Belt and TQM-related qualifications are highly valued.
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