Quality & Process Excellence Lead

The Quality & Process Excellence function at EXL is to drive quality compliance for client business processes and creating value for clients through lean six sigma based process improvements.

The team manages the entire QA management for client processes from establishing QA methodology for new processes to ensuring compliance to meet and exceed customer standards through continuous improvement.

The team is responsible for driving process improvement and re-engineering across the insurance lifecycle from performing a diagnostic, developing improvement strategy, business case assessment to executing process transformation through stakeholder management and rigorous project management. This team works closely with Insurance Innovation leads to drive the innovation agenda.