Quality Assurance Manager

We are seeking an experienced and results-driven Quality Assurance Manager to lead quality assurance and compliance initiatives in the Pest Control and Hygiene division in the Western Cape. The successful candidate will be responsible for driving a culture of continuous improvement, ensuring compliance with legislative and customer requirements, and maintaining the highest standards of service delivery.

This role requires a proactive leader who can partner with customers and service teams to improve quality performance, manage audits, implement corrective actions, and provide technical guidance across the business.

Quality Assurance & Compliance

• Develop, implement and maintain Quality Assurance and Compliance programmes.
• Drive continuous improvement initiatives across operational teams.
• Ensure compliance with legislative, regulatory and customer-specific requirements.
• Monitor quality performance and identify trends, risks and opportunities for improvement.
• Manage non-conformance and implement effective corrective and preventative actions.
• Coordinate internal, external and third-party audits.
• Ensure audit findings are addressed and closed within agreed time frames.
• Prepare accurate reports and provide meaningful insights to stakeholders.

Customer & Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Provide technical advice and quality support to customers and operational teams.
• Respond professionally and timeously to customer queries.
• Partner with customers to achieve required compliance and service standards.
• Operational Excellence
• Conduct quality audits across customer sites.
• Evaluate service delivery against agreed standards.
• Identify opportunities to improve operational efficiency and quality performance.
• Support service teams in achieving customer and regulatory compliance.

Training & Development

• Identify training needs across service teams.
• Facilitate quality, compliance and technical training for Pest Control Technicians and Service Managers.
• Conduct competency assessments and monitor training effectiveness.
• Promote adherence to company policies, procedures and best practices.
• Reporting & Governance
• Compile detailed audit reports and management reports.
• Present quality trends, risks and improvement opportunities.
• Support management review meetings.
• Ensure compliance with POPIA and company governance standards.