Quality Assurance Consultant

Location: Paarl, South Africa, This is a hybrid role: you’ll work remotely day-to-day, but will be required to attend Tall Order’s Paarl offices when requested.

Company: Tall Order Solutions (Pty) Ltd ()

Employment Type: Full-Time

Tall Order Solutions is a leading fintech startup specialising in cloud-based solutions for the retail and hospitality industries. At Tall Order Point of Sale, we are revolutionising the way businesses manage their operations through innovative, cloud-based POS solutions. As a dynamic startup, we offer a unique environment where your contributions will have a direct impact on our growth and success. We pride ourselves on fostering a collaborative culture that encourages continuous learning, innovation, and growth.

• Growth and Learning Opportunities: Be part of a startup where your contributions directly influence the company’s trajectory. Enjoy opportunities for rapid advancement and continuous learning, with access to the latest technologies and development practices.
• Innovative Tech Stack: Work with modern technologies, including AWS Serverless architecture and Go, and be at the forefront of industry trends.
• Supportive Culture: Join a team that values collaboration, mentorship, and continuous improvement, with a commitment to work-life balance.
• Impact and Ownership: Take ownership of critical projects, lead initiatives, and see your ideas come to life in our products and services.
• Hybrid Work Environment: Enjoy the flexibility of working mostly remote, with occasional in-office days for collaboration and team-building.

As Quality Assurance Consultant, you are responsible for the day-to-day testing quality of Tall Order’s product suite, working within the test plans and standards set by the Product team. You take full ownership of executing, documenting, and reporting on testing for your assigned releases, and are expected to investigate defects in enough depth to give engineering a clear, well‑evidenced starting point — even where you’re not expected to diagnose the underlying root cause unaided.

This role sits between junior and senior QA: you work with a good degree of independence on execution and day-to-day judgement calls, while strategy, scope, and sign-off decisions are set in collaboration with the Product Manager.

• Lead Management & First Response: Execute test plans and testing strategy defined by the Product team, suggesting refinements where you see gaps in coverage.
• Lead Routing & Coordination: Investigate and document defects with enough detail for engineering to reproduce and diagnose — including your own hypothesis on likely cause where possible, querying the database directly where useful to confirm data-level issues.
• CRM Ownership & Data Integrity: Estimate and track testing timelines for your assigned work, and flag schedule risk early to the Product Manager.
• Pipeline Management: “Break” products before customers do — design scenario and edge‑case tests that go beyond the documented user stories.
• Sales & Marketing Alignment: Carry out cross‑platform testing across web and native/mobile apps (Windows, Android, iOS) as directed by the test plan.
• Campaign & Funnel Insights: Perform functional testing against defined user stories and business logic, with strong hands‑on debugging ability.
• Billing & Admin Coordination: Contribute to and help maintain manual and automated test coverage, working with existing frameworks and tooling.
• Internal Coordination: Help define scope of testing for each release/delivery in collaboration with the Product Manager.
• Reporting & Insights: Assist in preparing and maintaining the test environment, including test data setup.
• Process Optimisation: Identify, log, and track defects, issues, and risks via Freshdesk and JIRA, with clear reproduction steps.
• Test Plan & Suite Stewardship: Maintain test plans, requirements documentation, and regression test suites for your area.
• Repetitive Regression Execution: Execute repeatable regression tests whenever software components change, and document results consistently.
• Industry Standards Vigilance: Keep…