Quality Manager

What being part of the Sigma Family means for you

Quality Manager

Diep River, Cape Town – Office Based

Lead. Improve. Drive Quality Excellence.

This is an exciting opportunity for a Quality Manager who will be responsible for leading and developing the Quality Assurance function, ensuring exceptional service delivery, operational excellence, and continuous improvement across Sigma and its client portfolios.

At Sigma, we're looking for an exceptional Quality Manager to oversee our Quality Assurance teams, drive performance standards, identify improvement opportunities, and build strong partnerships with stakeholders to ensure consistently outstanding customer experiences. This is an opportunity to join an award-winning business where your expertise will directly contribute to service excellence, compliance, operational performance, and the ongoing development of our people.

For four consecutive years, Sigma has been recognised by the Sunday Times Best Places to Work
, voted for by our people. We believe in #Improve Everything Always and create an environment where ambitious individuals can thrive, grow, and make a real impact.

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover.

Fuel Up & Connect
- Our Food Trucks are here with healthy bites, and comfort treats to keep you energized and smiling all day!

Pamper Yourself
- Visit our unisex Beauty Parlor for brow threading, nails, lashes, waxing and lovely full body massages. Because feeling fabulous is part of the journey!

Your Health Matters
- We have a nurse on-site to assist with any female health-related queries, providing support when you need it most.

Your Vision, Our Mission, All Done Where You Work
- We're bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience!

Transportation Benefits – Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like:

As our Quality Manager
, you will be responsible for leading the day-to-day operations of the Quality Assurance function, ensuring service excellence, consistency, and compliance across all client accounts.

You’ll:

• Lead and manage Quality Assurance Team Managers, ensuring workloads are effectively prioritised and service levels are achieved.
• Ensure consistency and accuracy of quality assessments through audits, coaching observations, and calibration activities.
• Identify performance trends, quality gaps, and opportunities for continuous improvement.
• Investigate and resolve quality-related disputes raised by operational stakeholders.
• Produce and analyse quality performance reports to support informed business decisions.
• Conduct quality inspections, audits, and reviews to ensure adherence to client and business requirements.
• Build strong relationships with internal and external stakeholders across multiple locations.
• Support Learning & Development, Operational Leaders, and…