Retail Assistant Store Manager; Canal Walk

Overview

Where passion meets premium – join our retail team!

Location:

CAPE TOWN, SOUTH AFRICA

Employment Type:

FULL TIME, ONSITE

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life.

We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Retail Assistant Store Manager supports the Store Manager in overseeing all aspects of daily operations, ensuring sales goals are achieved, expenses are well controlled, and outstanding customer service is consistently provided. This role plays a key part in driving store performance and maintaining operational excellence.

• Support daily store operations, ensuring effective trading, customer assistance, and resolution of enquiries, complaints, and special orders.
• Act as deputy in the Store Manager's absence, coordinating staff coverage and overseeing inventory management, stock takes, and deliveries.
• Drive sales through product promotion, customer advice, and maintaining strong product knowledge via training and self-learning.
• Implement merchandising, store layout, and local marketing activities (e.g., cookery demonstrations, special events) to maximise sales and customer satisfaction.
• Handle transactions efficiently, follow cash-handling procedures, and ensure compliance with company policies and safety standards.

• Minimum of 2 years’ experience in a retail or customer-focused environment, including line management responsibilities.
• Proven track record of driving sales performance and delivering high standards of customer service.
• Experience working with a premium or quality retail brand.
• Familiarity with Le Creuset products, either as a customer or through experience with a similar brand.
• Matric qualification or higher.
• Strong customer service orientation with a focus on maintaining brand and operational standards.
• Confident in selling and up-selling techniques.
• Proficient in Microsoft Word, Outlook, and Excel (intermediate level).
• Able to work retail trading hours (usual retail trading hours are from Monday to Sunday with occasional late evenings and public holidays).

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values:
Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.