Service Station Site Manager

Job Description

About Our Client

Our Client operates a busy, high-volume fuel service station with a convenience store and coffee outlet. They are seeking an experienced Site Manager to take full responsibility for the day-to-day operations, staff management, stock control, safety compliance, and financial performance of the site.

This role suits a hands-on retail manager who thrives in fast-paced environments such as fuel stations, FMCG retail, forecourt operations, or convenience retail.

The Role

As the Site Manager, you will oversee the complete operation of the fuel forecourt, convenience store, and coffee outlet, ensuring the site runs efficiently, safely, and profitably while delivering exceptional customer service.

You will be responsible for operations management, team leadership, fuel and retail stock control, cash management, sales performance, and compliance with safety and environmental regulations.

Key Responsibilities

Manage daily operations of the fuel forecourt, convenience store, and coffee outlet

Supervise, schedule, train, and performance manage fuel attendants, cashiers, and café staff

Oversee fuel stock, retail inventory control, ordering, and reconciliations

Manage daily cash-ups, POS systems, and financial reporting

Drive sales through merchandising, promotions, and customer service excellence

Ensure strict compliance with health, safety, environmental, and legal regulations (HSSE)

Maintain site cleanliness, maintenance, freezer temperatures, and overall presentation

Handle customer queries and resolve complaints professionally

Engage with suppliers and attend regional meetings

Open and close the site and complete daily manager security checks

Requirements

Minimum Requirements

Matric

Minimum 5 years’ experience in fuel retail, forecourt management, FMCG retail, or high-volume retail operations

Proven experience managing staff in a retail or service environment

Strong experience in stock control, fuel management, and cash reconciliations

Proficient in Microsoft Office, POS, and inventory systems

Key Skills

Fuel management

Forecourt operations

Retail stock control and inventory management

Cash handling and financial reporting

Staff supervision and performance management

Customer service and complaint resolution

Health and safety compliance

Problem solving and decision making

Requirements

Minimum Requirements Matric Minimum 5 years’ experience in fuel retail, forecourt management, FMCG retail, or high-volume retail operations Proven experience managing staff in a retail or service environment Strong experience in stock control, fuel management, and cash reconciliations Proficient in Microsoft Office, POS, and inventory systems Key Skills Fuel management Forecourt operations Retail stock control and inventory management Cash handling and financial reporting Staff supervision and performance management Customer service and complaint resolution Health and safety compliance Problem solving and decision making