Grocery Floor Manager at PnP

Role Summary

Manages resources to ensure compliance to standards, regulations and sets plans to achieve targets/deadlines.

• Matric / Grade 12
• 2-4 years relevant retail / inventory experience

• Achieving results through others
• Plan, organise and follow up on activities and plans
• Good personal communications skills
• Adhere to standards, procedures and policies
• Customer Orientation
• Communication skills - clearly conveying message and actively listening
• Business acumen

• Merchandising Management
• Executes plano guide 100%
• Rotates stock as per policy/SOP on sales floor and back up area
• Ensures department merchandising and cleanliness standards are maintained.
• Follows standards set down for promotional space
• Follows promotions communications'
• Ensures back up area standards maintained at all times - all stock represented on floor
• Elevates any continuing stock issues to Store Manager
• Ensure department follows H&S standards and processes as per SOP.
• Understand customer needs and communicate these to demand planning
• Systems Management
• Gap scanning out of stocks
• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
• Processes IDTs via SAP
• Actions reduced to clear on SAP as per SOP
• Checks for electronic communications regularly during the working day
• Customer Services Management
• Handles customer complaints and special customer requests
• Advises customers on products
• People Management & Development
• Evaluates the performance of direct reports against agreed objectives and standards
• Reviews staffing requirements and provides input into staff scheduling
• Keeps staff informed of new initiatives, store and department performance
• Keeps staff motivated
• Identifies training needs
• Coaches staff and management
• Finance & Administration
• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Follows up and controls departmental expenses
• Monitors results and investigates deviations to budget.
• Monitors waste, and ensures procedures are adhered to

Closing Date: 27 February 2026