Store Manager, Retail & Store Manager

We are seeking a polished, sales-driven and detail-oriented Retail Store Manager to lead our high-end jewellery boutique. This role requires a hands-on individual who thrives in luxury retail, delivers exceptional customer service, drives sales performance, and ensures seamless day-to-day store operations.

The successful candidate will act as both a senior sales consultant and operational leader, maintaining the highest standards of client experience, store presentation, and administrative excellence.

Key Responsibilities

• Drive and achieve monthly and annual sales targets
• Provide personalised, high-end customer service and styling advice
• Sell jewellery collections, bespoke pieces, and special orders
• Assist clients with jewellery repairs and custom design orders
• Build and maintain strong, long-term client relationships
• Follow up on quotations, special orders, and repair collections
• Handle customer account queries professionally and efficiently

• Conduct monthly full stock counts and ensure accurate inventory control
• Manage weekly receipt of stock and order parcels from Head Office
• Reconcile deliveries against invoices and report discrepancies
• Enter all sales, orders, repairs, and client information into the PoS system accurately
• Maintain organised documentation for orders, repairs, and accounts
• Oversee staff shift scheduling and daily task allocation

• Ensure compliance with company policies and procedures

• Maintain impeccable store cleanliness and presentation standards
• Style displays to reflect brand image and luxury positioning
• Ensure stock is attractively and securely displayed
• Refresh merchandising layouts in alignment with promotions or seasonal collections

• Lead by example in sales performance and customer service
• Support, guide and motivate team members
• Organise staff shifts and ensure adequate floor coverage
• Provide feedback and assist with training when required

Minimum Requirements

• 3–5 years’ experience in luxury retail, preferably jewellery
• Proven sales track record in a high-end retail environment
• Strong administrative and organisational skills
• Experience working with PoS systems and stock control processes
• Excellent communication and interpersonal skills
• Professional appearance and presentation
• High level of integrity and attention to detail