Luxury Store Manager - Waterfront

Job in Cape Town, 7100, South Africa

Listing for: Service Solutions

Full Time position
Listed on 2026-03-05

Job specializations:

Retail
Retail & Store Manager
Management
Retail & Store Manager

2 years luxury retail management experience, managing a staff compliment of 4 or more.

Clear credit and criminal record – as per our client requirements

Responsibilities:

Attract, create and maintain loyal customers on every opportunity

Achieve excellence in retail operations effectiveness and efficiency

Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience

Maximize store revenue and operating results

Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts

Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers

Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty

Ensure the store comply with the company’s visual merchandising policy

Ensure the store is in compliance with the company’s policies and procedures

Manage staff to an appropriate performance and development plan.

Identify and appropriately manage issues of performance or misconduct

Work to identify talents within store

Identify store training and development needs and work with the training team to prioritize and fulfil these needs

Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company

Salary:
Basic + Commission
A commission is payable and is based on the personal and store turnover if targets are achieved.

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