Sales Assistant Waterstone

Job Description

Customer Experience

• Be professional.
• Greet, smile, and acknowledge customers.
• Know layout of store to direct customers to products

Store Disciplines & Productivity

• Opening & closing procedures are followed.
• To ensure all merchandising principles are always in place and that every item is ticketed.

Minimize risk through process compliance:

• Ensure accurate receiving and checking of all store deliveries as per store manual.
• Ensure accurate stock counts & checking of product expiry dates.
• Cash handling - assist at point of sale and with cash ups.

Requirements

• Grade 12
• Minimum 1 year retail experience
• A genuine interest in health and wellness - brand ambassadors
• Basic computer literacy
• Excellent written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours.
• Competency Assessment Achieved

Benefits

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Additional Annual leave days.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)

Requirements
Customer service excellence Retail sales techniques Product recommendation and upselling Point of Sale (POS) operation Cash handling and payment processing Merchandising and shelf presentation Stock control and inventory management Visual merchandising Meeting sales targets Store housekeeping and cleanliness Receiving and unpacking stock Promotional display setup Knowledge of health and wellness products Understanding of vitamins and supplements Natural health and lifestyle awareness Knowledge of organic and eco-friendly products Basic nutrition awareness Understanding of holistic wellness principles Ability to explain product benefits to customers Excellent communication skills Active listening Customer relationship building Problem-solving and conflict resolution Professional and friendly demeanor Multilingual communication (if applicable) Ability to work with diverse customers Teamwork and collaboration Time management Attention to detail Reliability and punctuality Ability to work under pressure Adaptability and flexibility Initiative and self-motivation