Key Accounts Controller – Logistics

A well-established and growing logistics business is seeking a Key Accounts Controller to support the servicing and administration of key client accounts within a fast-paced operational environment.

This role is best suited to an individual with hands-on experience in logistics, warehousing, or distribution
, who understands the importance of accuracy, responsiveness, and structured processes in delivering consistent customer service.

You will play a critical role in supporting the Business Development function by managing day-to-day client interactions, coordinating quote preparation, and maintaining accurate account records
.

This is a process-driven, operational support role
, requiring strong attention to detail and the ability to manage multiple client requests simultaneously.

• Manage inbound queries from existing key account clients relating to:

  • Pricing and quotes
  • Service availability
  • Delivery and operational queries

• Assist with the preparation and tracking of client quotes using rate cards and approved pricing structures

• Maintain accurate and up-to-date customer records and CRM data

• Follow up on outstanding queries, quotes, and service-related matters

• Escalate non-standard requests or complex issues appropriately

• 3–5 years’ experience in a customer service, internal sales support, or account administration role within logistics, freight, warehousing, or distribution
• Proven experience working with:
  • Pricing structures, quotes, or rate cards
  • Operational or service-related customer queries (not sales campaigns)
• Strong administrative capability with a high level of accuracy and attention to detail
• Ability to manage multiple tasks in a structured and organised manner
• Professional communication skills, particularly in handling client queries calmly and efficiently

• Detail-oriented with a strong focus on accuracy
• Reliable, consistent, and able to follow through on tasks
• Comfortable working in a fast-paced, operations-driven environment
• Able to work independently while supporting a broader commercial team

This role is focused on existing client service, account support, and operational coordination
.
It is not a call-centre or outbound sales position
.

Interested candidates are invited to submit their CV online or via email to:

If you have not received feedback within 10 days of the closing date, please consider your application unsuccessful.