Retail Store Manager

Embark on a leadership journey that offers both growth and significant responsibility. Our client, a prominent retail organization committed to excellent customer service and operational excellence, is seeking an experienced Retail Store Manager to steer their store towards continued success.

• Lead, roster, and manage the sales team, ensuring operational efficiency and excellent customer experiences.
• Recruit, train, and develop staff, monitoring performance and addressing gaps to foster a high-performing team.
• Enforce store procedures and standards in line with the company retail manual.
• Oversee daily cash-ups, banking, and reconciliations to maintain financial integrity.
• Manage stock control end-to-end: goods receiving, supplier returns, stock counts, stock takes, and manual invoicing during system downtimes.
• Process product warranty and repair claims.
• Approve discounts within company policy, escalating larger requests as necessary.
• Handle escalated customer inquiries and complaints with professionalism.
• Ensure compliance with company policies, health & safety, and security standards.
• Maintain merchandising and in-store display standards according to brand guidelines.
• Drive sales targets and KPI performance.
• Prepare and submit cash-up, stock, and sales reports to head office.
• Build and maintain strong product knowledge across the team.

• Lead and manage store operations and staff.
• Manage stock and financial processes.
• Ensure customer satisfaction and compliance.
• Drive sales performance and reporting.

• Minimum 2 years' experience in retail management or supervisory roles.
• Proven leadership and team development skills.
• Strong understanding of retail KPIs, stock management, and merchandising.
• Excellent customer service and communication skills.
• Ability to work weekends and public holidays.
• Reside within a reasonable commuting distance of the V&A Waterfront, Cape Town.

• Cash handling and bank reconciliations.
• Stock control systems.
• Retail policies and procedures.

• An incentive scheme to reward your performance.