Cashier Controller - Unicare Parklands Job Cape Town area,South Africa,Retail

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about customer service and interested in an exciting opportunity?! Unicare is looking for a Cashier Controller to join the Team. This role will be based in the 24hr Pharmacy in Parklands and will report to the Front Shop Manager.

Job Purpose:

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills, Abilities and Job Related Knowledge:

Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Results and target driven
Sound managerial skills
Planning and organising skills
Problem-solving skills
Strong customer orientation
Leading and Supervising
Delivering Results and Meeting Customer Expectations
Relating and Networking
Following instructions and procedures
Working with people
Analysing
Planning and organising
Coping with Pressures and Setbacks

Qualifications and

Experience:

Desirable:
Maths 50% and English 50% at grade 12 level
1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
Numeracy and stock management experience