Store Leader Cavendish

Areas of Responsibility:

• Customer Experience
• Be professional
  
  Manage customer interactions, complaints and requests
• Optimize selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to
• Store Profitability o Sales
  - meet or exceed targets GP - reduce wastage & improve stock accuracy within benchmarks o NP - reduce controllable expenses in line with budgets Interpret Income Statement information and formulate and implement action plans o Identify challenges, trends and opportunities to drive continuous improvement
• Store Disciplines & Productivity
• Ensuring that monthly store audit benchmarks are achieved and improved upon
• Risk Management
• Effective stock control and stock management
• Effective cash handling procedures and controls
• Lead, develop and retain team members
• Performance development culture and team effectiveness o Leading, developing and coaching the team o Basic IR

• Grade 12
• Completion of all required Wellness Foundation Training + Wellness Managerial training
• Minimum 3 years Wellness retail experience (including managerial experience)
• Wellness on-the-job Store Leader training
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved
• Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management

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