Area Manager, Retail Retail & Store Manager

Your Role

This position offers a wonderful opportunity to step into a multi-unit management role and advance your career. You will lead and support store teams to ensure smooth daily operations and top-notch service standards. With a stable business behind you, you will enjoy great learning opportunities and excellent backup from head office. Your expertise will directly help store supervisors grow their skills and hit their performance targets.

• Perform regular physical site visits to guide and check up on the four stores.
• Monitor store-level performance criteria and help teams hit their monthly targets.
• Help store managers control costs and manage food and beverage stock levels.
• Enforce strict health, safety, and operational standards across all locations.
• Teach and mentor staff to deliver excellent customer service every day.
• Handle customer feedback to maintain a highly respected brand image.
• Coordinate with team leaders to ensure efficient staff scheduling and smooth shifts.

• Proven experience managing a coffee store and/or a busy restaurant.
• A strong willingness to travel physically between different store locations.
• Practical knowledge of tracking basic retail performance criteria and hospitality stock.
• A positive attitude and the ability to lead and motivate young team members.
• Excellent problem-solving skills to help teams overcome daily operational challenges.