Retail and Sales Coordinator

The Retail Coordinator provides administrative, operational and reporting support to the retail business, ensuring that retail activities, store support requirements, stock processes, launches, promotions, incentives and communication flows are coordinated accurately and on time.

The role supports the National Retail Sales & Operations Manager, Area Managers, Store Managers and Retail Sales Teams by maintaining trackers, consolidating information, following up on outstanding actions, coordinating retail administration and ensuring that accurate records are available to support decision-making and execution.

The Retail Coordinator is a key support role that helps keep the retail function organised, compliant and execution-ready by assisting with communication, documentation, reporting, stock and POS coordination, launch support, incentive administration and day-to-day follow-through across the retail network.

• Coordinate day-to-day retail administration, ensuring accurate records, trackers and supporting documents are maintained and updated.
• Support the Retail Manager and Area Managers with follow-ups, meeting notes, action trackers and deadline monitoring.
• Prepare and distribute clear retail communications, reminders, updates and required information to Area Managers, Store Managers and Retail Sales Teams.
• Assist with the coordination of retail meetings, training sessions, launches, events and operational activities.
• Follow up on outstanding information, incomplete submissions and required documentation to ensure deadlines are met.
• Coordinate and place office stationery orders, maintain accurate records and ensure supplies are available to support day-to-day operations.
• Maintain organised electronic folders and records for retail activities, store support, submissions, incentives, launches and reporting.
• Complete and oversee basic sales administration required to support the effective operation of the Core division.

• Support the implementation of retail standards, operational procedures, customer-experience requirements and compliance processes across stores.
• Assist with the preparation, updating and circulation of store checklists, operational tools, scorecards and templates.
• Coordinate information required for new store openings, closures, refits, events and operational projects.
• Track store support requests, operational gaps, action plans and follow-up items until completion.
• Take responsibility for the Woolworths self-service locations by ensuring shelves are adequately stocked and maintaining clear communication with the relevant in-store teams.
• Help ensure that retail teams receive the correct information, forms, documentation and support needed to execute in-store requirements.
• Oversee the administration and day-to-day operation of the Student Store, including stock management, ordering, invoicing, customer and account administration, and coordination with relevant internal teams.

• Coordinate weekly stock-count information and follow up on missing, late or incomplete stock feedback from stores.
• Maintain trackers for stock gaps, expired stock, testers, samples, professional products, consumables and relevant store support orders.
• Assist with support orders for launches, promotions, events and store requirements, ensuring information is submitted accurately and within agreed timelines.
• Support POS retail setup and maintenance administration, including campaign and discount loading, new staff setup, product loading and related update requests.
• Assist with launch and promotion preparation by coordinating store requirements, communication, support material and follow-up reporting.
• Track campaign, promotion and incentive information to support accurate execution and reporting.
• Support the implementation and administration of Core division promotions, campaigns, launches and commercial initiatives.

• Provide reliable administrative support to the Retail Manager, Area Managers, Store Managers, internal teams and relevant external stakeholders.
• Coordinate requests between Retail, Marketing, Education, Finance, HR, Planning and other departments to support smooth execution.
• Ensure agreed information, updates and documentation are shared with the correct stakeholders timeously.
• Assist with resolving general retail queries by gathering information, directing requests appropriately and…