LEGO Assistant Manager - V&A Waterfront

Build a career that sparks imagination.

• Driving Commercial Growth:
  Take ownership of Key Performance Indicators (KPIs) and store profitability. You’ll navigate challenges with a results-oriented mindset, ensuring the store runs with maximum efficiency.
• Customer Experience Leadership:
  Role-model our service standards to ensure every interaction is inspirational. You will coach the team to turn casual visitors into lifelong LEGO® fans.
• Empowering the Team:
  Lead through active coaching and performance management. You’ll be responsible for keeping the team’s product knowledge sharp and their energy high.
• Operational Excellence:
  Maintain impeccable store standards—from visual merchandising to stockroom precision and inventory integrity.
• Autonomous Leadership:
  We value "ownership." You are self-driven, highly motivated, and capable of leading the floor without micro-management, ensuring seamless operations at all times.

• Proven Leadership: 3+ years of management or supervisory experience in a fast-paced retail environment.
• Operational Savvy:
  Expertise in POS systems, loss prevention, expense control, and staff scheduling.
• People
  
  Skills:
  
  A natural ability to resolve conflicts, manage diverse team dynamics, and handle complex customer interactions with grace.
• Product Passion: A deep appreciation for the LEGO® brand and the 'Future of Play'.
• Detail Obsession: A sharp eye for merchandising and a commitment to maintaining a 'safety-first' environment.

• Education:
  
  Valid Matric Certificate (Required).
• Experience:
  
  3+ Years Retail Leadership
• Vetting:
  Comfort with credit and criminal background checks as part of the recruitment process.
• Logistics:
  Reliable transport/means of getting to work and a commitment to retail hours.
• Environment: A genuine joy for working in an environment filled with children and families.