ECommerce Product Coordinator - Khaki

We're looking for a detail-oriented and proactive eCommerce Product Coordinator to support the management of our online product catalogue, product discoverability, website search and merchandising activities. This role plays an important part in ensuring products are accurately represented online, easy for customers to find and aligned with business priorities.

The ideal candidate will enjoy working in a fast-paced eCommerce environment, have a strong aptitude for systems and a passion for delivering a high-quality customer experience. You will work closely with multiple teams across the business to maintain catalogue accuracy, support trade activity and contribute to the ongoing optimisation of the online experience.

• Maintain the quality and accuracy of the online product catalogue.
• Manage product categorisation, website search, merchandising and product discoverability.
• Ensure products are available online within agreed timelines.
• Coordinate the end-to-end product photography process.
• Support trade and promotional activity through effective catalogue maintenance and merchandising.
• Monitor catalogue, category and search performance and assist with optimisation initiatives.
• Identify and elevate issues affecting product visibility or customer experience.
• Collaborate with stakeholders across Buying, Planning, Marketing, Photography Studio, Customer Service and IT.
• Contribute to process improvements and a culture of continuous learning and development.

• Experience in eCommerce, digital retail or product catalogue management.
• Strong attention to detail and organisational skills.
• Good understanding of product categorisation, merchandising and website search principles.
• Strong systems aptitude and willingness to learn.
• Good analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and collaboration skills.
• A positive attitude, willingness to learn and commitment to delivering high-quality work.

• Knowledge, Experience & Qualifications
• 2-4 years' experience in eCommerce, digital retail or product catalogue management.
• Understanding of product catalogue management, merchandising and website search principles.
• Experience managing product information, categorisation and product discoverability.
• Strong organisational and problem-solving skills.
• Proficiency in Microsoft Excel.
• Experience working with multiple stakeholders and teams.
• Understanding of SEO principles and online customer experience would be advantageous.
• Experience with eCommerce platforms, analytics or optimisation tools would be advantageous.

• Competencies
• High attention to detail.
• Strong organisational and prioritisation skills.
• Good problem-solving ability.
• Strong communication and interpersonal skills.
• Ability to work effectively within a team environment.
• Strong systems aptitude and willingness to learn new technologies.
• Ability to manage multiple priorities in a fast-paced environment.
• Ownership of individual responsibilities and commitments.
• Positive, adaptable and collaborative approach.

The eCommerce Product Coordinator is responsible for the day-to-day maintenance and optimisation of the online product catalogue, product discoverability, website search and merchandising activities. The role ensures that products are accurately represented online, easy for customers to find and aligned with business priorities and customer expectations.

The successful candidate will work collaboratively with stakeholders across the business to maintain catalogue quality, support online trade activity and contribute to a positive customer experience. Success in this role is measured through accuracy, attention to detail, efficient execution and the ability to support the ongoing performance of the online business.

• Coordinate the end-to-end product photography process, from briefing the Photography Studio through to accurate image updates across eCommerce systems and the website.
• Ensure the completeness and quality of the online product catalogue, including imagery, attributes and descriptions, through ongoing review and validation.
• Ensure products are available online within agreed timelines and communicate any issues or delays.
• Ensure products are assigned to the correct categories and primary classifications are accurate.
• Execute website search, merchandising, sorting rule and product recommendation…