Chocolate Advisor Flexi ; Canal Walk Boutique

Position: Chocolate Advisor Flexi Permanent 180 Hours (Canal Walk Boutique)
## Chocolate Advisor Flexi Permanent 180 Hours (Canal Walk Boutique)
Apply:
Onsite:
Cape Town, South Africa:
Full time:
Posted 3 Days Ago:
JR103637

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.
** Position Purpose
** To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.  
** Key Responsibilities
**** Customer Service and Sales
*** Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone.
* Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
* Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
* Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
* Awareness of daily sales budgets, actively upselling to increase customer transaction spend.
* Inform all customers of current instore promotions, events and directed information.
* Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.
* Serving more than one customer at a time, acknowledging, and communicating at all times
* Multitask between completing store operational tasks and serving customers.
* Processing the customer orders through the POS, and credit card transactions
* Own and manage individual tills, including counting floats and performing end of shift till procedure.
* Preparing big customer orders
* Ensure complaints are addressed immediately by informing the Manager on duty.
* Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
* Restocking and cleaning through the day      
** Product Knowledge
*** Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
* Product pricing, packaging, and category performance knowledge
* Comply with product management and handling procedures.
* Compliance to food and hygiene and safety standards practicing good hygienic practices.

** General
* ** Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures
* Lead by example ensuring a harmonious and productive environment
* Record sampling and wasted products actively quality controlling products
* Perform open and closing procedures, signing off checklist
* Perform cleaning duties signing off checklist
* Perform temperature readings signing off checklist
* Maintain clean, tidy working areas at all times
* Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
* Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
* Accepting courier deliveries and confirming all items are received against invoice
* Assisting in monthly stock counts
* Unpacking, moving, and restocking products

Using all instore equipment, machines, and appliances    
** Work, health and safety
*** Comply with all work health and safety requirements.
* Report and damaged or dangerous equipment or property to management
** Manual Handling
*** Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.
* Moving stock from storerooms to front of house.
* Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
* Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
* Daily paperwork and accounting, and other store administration.
* Confident and interactive with a friendly disposition
* Excellent communication skills with a strong work ethic that can represent a premium brand.
* Responsible and accountable in achieving individual goals and budgets.
* Good time management skills (multi-tasking and prioritizing)
* Self-starter with the ability to work individually and in a team.
* Immaculate grooming with excellent personal hygiene    
** Knowledge, Skills & Experience
*** Customer Service
* Sales skills
* Ability to handle credit card transactions.
* Previous experience in customer service
* Previous…