Chocolate Advisor Flexi ; Canal Walk Boutique

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone.
• Greeting all customers, "Welcome to Lindt", hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend.
• Inform all customers of current instore promotions, events and directed information.
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.
• Serving more than one customer at a time, acknowledging, and communicating at all times
• Multitask between completing store operational tasks and serving customers.
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure.
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty.
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
• Restocking and cleaning through the day

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures.
• Compliance to food and hygiene and safety standards practicing good hygienic practices.

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures
• Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving, and restocking products
  
  Using all instore equipment, machines, and appliances

• Comply with all work health and safety requirements.
• Report and damaged or dangerous equipment or property to management

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.
• Moving stock from storerooms to front of house.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand.
• Responsible and accountable in achieving individual goals and budgets.
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team.
• Immaculate grooming with excellent personal hygiene

• Customer Service
• Sales skills
• Ability to handle credit card transactions.
• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)