LEGO Assistant Manager - V&A Waterfront

Build a career that sparks imagination.

Join the LEGO® Certified Store team in (location) as an Assistant Store Manager. In this pivotal role, you are the bridge between strategy and play. You will work alongside the Store Manager to lead a high-performing team, driving commercial success while ensuring our "Signature Experience" is felt by every client who walks through our doors.

As an Assistant Manager you are a culture champion and an operational expert. Your focus will be:

• Driving Commercial Growth:
  Take ownership of Key Performance Indicators (KPIs) and store profitability. You’ll navigate challenges with a results-oriented mindset, ensuring the store runs with maximum efficiency.
• Customer Experience Leadership:
  Role-model our service standards to ensure every interaction is inspirational. You will coach the team to turn casual visitors into lifelong LEGO® fans.
• Empowering the Team:
  Lead through active coaching and performance management. You’ll be responsible for keeping the team’s product knowledge sharp and their energy high.
• Operational Excellence:
  Maintain impeccable store standards—from visual merchandising to stockroom precision and inventory integrity.
• Autonomous Leadership:
  We value "ownership." You are self-driven, highly motivated, and capable of leading the floor without micro-management, ensuring seamless operations at all times.

• Proven Leadership: 3+ years of management or supervisory experience in a fast-paced retail environment.
• Operational Savvy:
  Expertise in POS systems, loss prevention, expense control, and staff scheduling.
• People
  
  Skills:
  
  A natural ability to resolve conflicts, manage diverse team dynamics, and handle complex customer interactions with grace.
• Product Passion: A deep appreciation for the LEGO® brand and the "Future of Play".
• Detail Obsession: A sharp eye for merchandising and a commitment to maintaining a "safety-first" environment.

• Education:
  
  Valid Matric Certificate (Required).
• Experience:
  
  3+ Years Retail Leadership.
• Vetting:
  Comfort with credit and criminal background checks as part of the recruitment process.
• Logistics:
  Reliable transport/means of getting to work and a commitment to retail hours.
• Environment: A genuine joy for working in an environment filled with children and families.