Customer Success & Relationship Manager/Key Account Manager/Project Coordinator
Listed on 2026-09-12
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Sales
Client Relationship Management, Account Manager, Business Development
CUSTOMER SUCCESS & RELATIONSHIP MANAGER / KEY ACCOUNT MANAGER / PROJECT COORDINATOR
Cape Town | Full-Time
Sales & Commercial | Built Environment
Our client is seeking an experienced Customer Success & Relationship Manager / Key Account Manager / Project Coordinator to manage key client relationships, drive business development and sales, and ensure a seamless transition from sales through to project delivery.
This role is ideal for a commercially driven professional with experience in joinery, kitchen manufacturing, interior design, construction or the broader built environment.
Key Responsibilities- Manage key client relationships from enquiry through to project completion.
- Develop new business and maintain relationships with architects, designers, developers, contractors and other industry professionals.
- Manage the full sales cycle, including leads, quotations, tenders, negotiations and conversions.
- Grow and maintain the sales pipeline while achieving revenue and margin targets.
- Coordinate the handover of confirmed projects to Production and Operations.
- Monitor project progress, timelines, manufacturing, delivery and installation.
- Proactively manage client expectations and resolve issues.
- Drive repeat business, referrals, upselling and long-term client relationships.
- Maintain accurate CRM records, forecasting and management reporting.
- 5–8 years’ experience in Key Account Management, Sales, Business Development, Customer Success or Project Coordination.
- Experience with in joinery, kitchen manufacturing, interiors, construction or the built environment highly advantageous.
- Strong commercial, negotiation and relationship management skills.
- Experience with quotations, tenders and managing high-value projects.
- Ability to interpret architectural drawings and technical specifications.
- Strong Microsoft Office and CRM skills.
- AutoCAD, IMOS or similar software experience advantageous.
- Valid driver’s licence and willingness to travel.
A confident, professional and commercially astute individual who is results-driven, relationship-focused, proactive and highly organised, with the ability to manage multiple clients and projects in a fast-paced environment.
#Hiring #Cape Town Jobs #Key Account Manager #Customer Success #Sales Jobs #Business Development #Project Coordinator #Interior Design #Construction #Joinery #Built Environment #Recruitment
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