Sales Consultant

We are currently seeking a Sales Consultant to join our team at Ctrack.

Main purpose:

The main purpose of this position is to sell confidently and market Ctrack's solution stack to new customers within the Fleet and SMB market segments. Ensuring monthly sales targets are met at optimum profitability whilst delivering excellent customer service.

This role is responsible for prospecting, lead generation, and converting leads into new business opportunities.

Job Functions:

Contribute to the growth and profit of the portfolio

• Ensure that the business target is achieved or exceeded by selling and promoting the Ctrack solution stack to new customers.
• Ensure that the cold calling target is achieved in line with the customer visitation strategy.
• Ensure that a minimum of 3 new customer presentations are achieved per day.
• Ensure that a solutions stack selling methodology is adopted and driven through your customer engagements.
• Ensure that opportunities entered into the Ctrack pipeline are accurate and managed on a weekly basis with respect to days in the pipeline and constant customer engagement and visitation to ensure quick close of the opportunities.
• Develop and maintain a pipeline of leads, track sales activities, and follow up on inquiries in a timely manner.

Achieve and maintain exceptional customer satisfaction:

• Ensure that a first-call resolution culture is adopted and driven in terms of all types of customer communication.
• Conduct thorough needs assessments to understand prospective clients' requirements and challenges.
• Ensure that you are fully trained and comfortable with the entire Ctrack solutions stack.
• Present product demonstrations and articulate value propositions to prospective clients.
• Ensure that your customer service index (CSI) remains above a 90% threshold.
• Prepare and deliver compelling sales proposals and presentations that address client needs and objectives.
• Negotiate terms and pricing agreements to close deals and achieve sales targets.
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure a seamless transition from prospecting to onboarding new clients.

Customer retention

• Ensure that preventable churn within your partner's customer base is measured and managed in line with a zero-churn culture.

General Responsibilities

• Stay informed about industry trends, competitor activities, and market opportunities to identify potential leads and develop sales strategies accordingly.
• Utilize CRM software to track sales activities, manage pipelines, and generate reports for management review.
• Represent the business at industry events, conferences, and trade shows to network with potential clients and promote our products or services.

Behavioural

Competencies:

• Communication skills
  Clear and effective communication, both verbal and written.
  Active listening skills to understand client concerns and requirements.
  Ability to articulate value propositions and negotiate effectively.

• Strategic Thinking
  A strategic mindset is needed to identify opportunities for business growth and expansion.
  Ability to analyze market trends, competitor activities, and customer behavior.
  Developing and implementing strategic account plans to achieve sales objective

• Adaptability
  Flexibility to adapt to changing priorities, market dynamics, and sales strategies.
  Ability to pivot approach based on prospect feedback and performance metrics.

• Collaboration
  Ability to work collaboratively with the sales team and other departments in areas such as marketing and product development.
  Communicate valuable insights from prospect interactions to inform sales strategy and product development.

• Time Management
  Strong organizational skills to manage a high volume of leads and activities.
  Effective time management to prioritize tasks and maximize productivity. Utilization of CRM systems and sales tools to track activities, manage pipelines, and schedule follow-ups.

• Resilience and Persistence
  Ability to handle rejection and overcome obstacles in the sales process.
  Persistence in following up with prospects and maintaining a consistent outreach cadence. Resilience to setbacks and staying motivated and focused on achieving goals.

Technical

Competencies:

• Prospecting and Lead Generation
  Ability to identify and research potential clients or target accounts.
  Proficiency in using various prospecting methods such as cold calling, email outreach, social selling, and networking.
  Skills in generating qualified leads and booking appointments or demos for the sales…