Sales Consultant

Division:
Operations

Industry: Integrated facilities (Soft Services)

Business Unit:
Sales

Minimum experience:

5 – 7

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

To identify, qualify, and secure annuity business opportunities within the assigned territory/sector; lead the full tender, RFP, and RFQ process, including bid preparation, costing, and compliance; develop long-term relationships with clients to maximise retention and upsell opportunities; maintain a robust sales pipeline of annuity opportunities and provide accurate forecasts; collaborate with operations to ensure service delivery models align with client expectations;

conduct regular client meetings, presentations, and solution workshops; and ensure contracts comply with commercial, legal, and operational standards.

• Identify, qualify, and secure annuity business opportunities within assigned territory/sector.
• Achieve agreed sales targets and revenue growth from annuity solutions.
• Maintain a healthy and robust sales pipeline of potential clients and opportunities
• Implement strategies to enhance client’s satisfaction, retention, and overall service delivery.
• Lead the full tender, RFP, and RFQ processes, including bid preparation, costing, and compliance.
• Ensure timely and accurate submission of all proposals.
• Develop and nurture long-term relationships with Blue-Chip clients to maximize retention and upsell opportunities.
• Conduct regular client meetings, presentations, and solution workshops.
• Ensure high contract renewal and retention rates.
• Identify and convert upsell opportunities to expand revenue from existing clients.
• Maintain accurate sales forecasts and provide regular pipeline reports.
• Track performance against targets and KPIs.
• Attend industry events and conferences to stay informed of market trends.
• Provide insights and recommendations to senior leadership on emerging opportunities

• Bachelor’s degree in Business, Commerce, or relevant field.
• Minimum 3 years’ experience in business development or client relationship management within the facilities management or services industry.
• Proven track record in managing annuity sales and RFP processes.

• Strong commercial acumen and negotiation skills.
• Excellent client relationship management and presentation skills.
• Proficiency in CRM systems and sales forecasting.
• Ability to work collaboratively with operational teams.
• Strategic thinking and market insight.