Capital Sales Consultant

The Capital Sales team exists to help merchants get more value from Yoco by pairing excellent service with proactive, commercially-minded conversations.
The Capital squad focuses on helping eligible merchants understand, access and successfully use working capital solutions. The team supports merchants through inbound and outbound engagements, removes friction from the application journey, and shares merchant insights that help improve the experience end to end.
This role will work primarily on the Lula Capital book, partnering closely with internal teams and Capital partners to drive adoption, protect merchant relationships and support long-term merchant success.

• Drive Lula Capital adoption by engaging eligible merchants through inbound, outbound and targeted proactive conversations.
• Use consultative selling techniques to understand merchant needs, position Capital clearly, handle objections and guide merchants to the right next step.
• Support merchants through the application and completion process, including document collection, expectation-setting, escalations and follow-ups.
• Build trusted relationships with high-value merchants by communicating clearly, closing the loop and supporting service recovery when things go wrong.
• Capture recurring merchant themes, objections and process friction, then share actionable insights that help improve the Capital journey.

As a Capital Sales Consultant, you will help eligible merchants understand whether Lula Capital is the right fit for their business needs and guide them through the journey from interest to completion.
This is a consultative role. You’ll speak to merchants about their goals, cashflow needs, growth plans and concerns, then translate those conversations into clear next steps. Your focus will be on driving Capital take-up while ensuring merchants feel informed, supported and confident in the process.
You’ll work with high-value merchants and will be expected to balance commercial outcomes with a strong merchant-first approach. That means building trust, following through, handling objections thoughtfully, and making sure any friction in the journey is captured and shared with the right teams.

• You have experience in customer-facing sales or service roles, ideally in fintech, payments, lending, financial services or SMB-focused environments.
• You have used consultative selling techniques before and are confident asking discovery questions, identifying needs and recommending solutions.
• You are comfortable working with targets, performance metrics and conversion-focused outcomes.
• You have experience supporting high-value customers or clients and know how to build trust through clear communication and follow-through.
• You can simplify complex processes and explain requirements, timelines and next steps in a way that gives customers confidence.
• You are comfortable handling objections, emotionally charged conversations and service recovery moments with empathy and professionalism.
• You have strong attention to detail and can keep accurate notes, update systems consistently and follow internal processes.
• You are proficient in using CRM systems, such as Salesforce or similar tools, to manage customer context, track interactions and maintain accurate pipeline or case records.
• You are able to read reports, interpret performance insights and turn data into clear actions that improve merchant conversations, conversion and follow-through.
• You are comfortable working with partner teams and escalation paths to resolve issues without creating unnecessary effort for the merchant.
• You are curious about how AI and automation can improve the quality, speed and consistency of your work.
• You have an understanding of lending, credit, merchant cash advance or document-led application processes, or you are confident learning these quickly.