Internal Sales Administrator

Are you a confident, customer-focused sales professional who enjoys building strong B2B relationships and turning enquiries into successful sales?

Our client, a leading business within the technical sector, is looking for an Internal Sales Representative to join their team at Westlake Business Park.

This role is ideal for someone who thrives in a fast-paced sales environment, enjoys working with customers, and is motivated by delivering practical solutions that meet client needs.

Requirements:

• Grade 12
• 2
  -3 years in a similar role
• Good commercial acumen, administrative and organisational skills.
• Excellent written and spoken skills in English.
• Understanding of CRM and ERP systems and the process of B2B sales.
• Self-motivated and focused on results applying logic/commercial decision making.

Duties and Responsibilities:

• Responsible for administration and management of the customer quotation process
• Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales
• Responsible for administrative onboarding and data management of customers
• Provide admin support to business development teams & internal sales support in the absence of internal sales staff
• Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business.
• Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments.
• Collaborate and coordinate the quoting process with all internal stakeholders.
• Quality check quotes for completeness, accuracy, and professionalism.
• Follow-up outstanding quotes with responsible sales team members to conclusion.
• Complete the National Quote Sheet.
• Assist with forecasting and stock management as directed.
• Primary point of contact for sales, customer enquiries & requests if internal staff absent
• Resolve sales-related issues and provide real-time customer support
• Handle all inbound leads and website enquiries and qualify sales leads
• Coordinate internal stakeholders to achieve project outcomes for due dates
• Manage potential project bottlenecks & identify cost savings in work processes
• Responsive for business contacts participating in initiatives and projects