Software Development Manager

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organisation forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

We are looking for a transformative change agent to lead one of our core Software Development teams. The team is a large team comprising of back-end and front-end developers and multiple stakeholders across the organization. The chosen candidate will utilise their knowledge and extensive experience of software development management in a fast-paced multi-disciplinary delivery team. This position will be reporting to the VP of Software Development and will be the technical owner of the selected platforms.

Requirements

Responsibilities of the Role

We are moving towards defining clear goals and objectives for our teams and working to achieve those goals. This is a senior position, and you are expected to manage one or more teams and inspire others to achieve the department and team goals. Our goals will be:

• Meeting and delivering on our business partners' priorities
• Working with the team to increase the velocity of the deliverables by continuedly identifying issues and blockers and working to remove them
• Quality of deliverables. Working continually to deliver high quality solutions which meet and exceed our operational thresholds.
• Constantly ensure the team innovates and transforms themselves. Focuses on agility and responsiveness and has a can do and engaged stand towards all stakeholders.
• Constantly working with other development managers to align on end-to-end deliverables and meeting our goals and objectives.
• Perpetuating a learning culture and a high-performance culture within the software development organization.
• A change leader with strong emotional intelligence — able to influence and modernize ways of working without disrupting team cohesion.
• Technically credible and curious — respected by senior developers, comfortable challenging assumptions, and eager to apply new tools and AI.
• Execution-focused — skilled at prioritizing, removing blockers, and turning strategy into results.
• A collaborative communicator — able to manage across geographies (Canada, South Africa, Nigeria) and build alignment across teams. Business-minded — connects engineering work to measurable customer and company outcomes.

Related degree or equivalent diploma or equivalent work experience (essential)

Work experience:

• 5+ years’ experience as a software development manager
• Technical ability to be respected by the development team
• Agile and iterative software dev methodologies
• Managing one or more teams of 10+ resources
• Proven experience in the technologies we use such as containerisation, service orientated architecture, AWS (Services, Storage).

Knowledge and Abilities:

• Excellent communication skills
• Sound technical understanding
• Demonstratable proficiency in handling complex projects across multiple platforms and intricate dependencies
• Deep knowledge of troubleshooting, software development processes and ability to understand and implement client requirements.
• Ability to analyse requirements and identify scope and nature of deliverables, guide your and other teams, and key stakeholders.

Benefits

Perks of the Role

o Medical Aid contribution

o Pension fund contribution

o Quarterly performance incentive bonus

o Risk benefit company contributions

o Reimbursable communications allowance for internet and mobile phone bills

o Half-day off on your birthday

o 5 personal days leave a year, over and above…