Software Development Engineer, AWS Kumo Last-Mile

Amazon Web Services (“AWS”) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100+ fully featured services to millions of active customers around the world—including the fastest-growing start-ups, largest enterprises, and leading government agencies and organizations. AWS Customers are continuing to leverage AWS Services for applications ranging from exploratory to targeted innovative solutions to business-critical systems.

Kumo is the software engineering organization that scales AWS’s support capabilities. Amazon’s mission is to be earth’s most customer-centric company and this also applies when it comes to helping our own Amazon employees with their everyday IT Support needs. Our team is innovating for the Amazonian, making the interaction with IT Support as smooth as possible. We achieve this through multiple mechanisms which eliminate root causes altogether, automate issue resolution or point customers towards the optimal troubleshooting steps for their situation.

We deliver the support solutions plus the end-user content with instructions to help them self-serve. We employ machine learning solutions on multiple ends to understand our customer's behavior, predict customer's intent, deliver personalized content and automate issue resolution through chatbots.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT).

You may also contact ACAT directly by emailing  We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1.

Key job responsibilities
In our team, engineers have the opportunity to contribute to the complete vertical stack of an SOA based system, which is horizontally connected to most systems in the larger Amazon ecosystem. Our SDEs use a variety of open source technologies, native AWS services as well as services internal to AWS. We code mostly in Kotlin, Java, JavaScript and Ruby (RoR), and build on technologies powering the web such as Angular/Bootstrap, Node and Elastic Search as well as a broad range of in-house Amazon Cloud technologies and native AWS technologies, such as Route
53, Lambda, Fargate, API gateway, App Sync, KMS, AWS Connect, Lex, Kendra, Redshift, Quick Sight and Dynamo

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Our team is growing and hiring software development engineers at all levels. Depending on the level, you will demonstrate knowledge in the following disciplines at varying levels:

Software Development

· You recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations.

· You write high quality, maintainable, and robust code

· You have a working knowledge of basic UI technologies, frameworks and concepts including HTML 5, REST, jQuery, AJAX, CSS3, SOA, Responsive design

· You can define APIs and integrate them into usable interfaces

· You understand how web applications work, perform and scale. You are comfortable with troubleshooting and problem analysis

Problem Solving

· You solve problems at their root, stepping back to understand the broader context.

· You develop pragmatic solutions. You build flexible/scalable systems without over-engineering and choose simple, straightforward solutions over more complex ones. Where existing solutions are known, you use them.

· You understand fundamental data structures and algorithms and know how, when and when not to use them.

· You anticipate and prevent future problems from…