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AI-Driven Transformation Director
Job in
Cape Town, 7100, South Africa
Listed on 2026-06-18
Listing for:
Teleperformance
Full Time
position Listed on 2026-06-18
Job specializations:
-
Software Development
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Teleperformance is seeking a dynamic candidate in Cape Town to lead digital transformation and optimization for contact center operations. This role is crucial to improving customer and agent experiences using innovative technologies, especially AI.
The ideal candidate will have a strong background in leadership along with expertise in Lean Six Sigma, digital tools, and operational excellence methodologies. Responsibilities include executing a digital transformation roadmap and driving efficiency through governance and innovation.
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