AI Solution Engineer

Position Overview

MRI Software is seeking an AI Solutions Consultant to lead and drive the hands‑on adoption of artificial intelligence, automation, and advanced productivity tools across our Professional Services organization. As a hands‑on AI expert, you will leverage proven, real‑world AI experience to identify high‑impact opportunities, improve delivery efficiency, reduce manual effort, and accelerate project outcomes. Utilizing cutting‑edge AI technologies—such as Microsoft Copilot, Git Hub Copilot, Copilot Studio, Azure AI, OpenAI, and Power Platform—you will combine deep technical expertise and problem‑solving abilities to design, build, and deploy practical, enterprise‑grade AI solutions that transform global project delivery.

Please note, this position is required to work in accordance with U.S. hours (EST) 8:30am‑5:00pm (EST) as well as working South African Public Holidays.

• AI & Automation Development Design and build practical, enterprise AI‑powered solutions, Copilot agents, and custom workflows using Microsoft technologies. Develop and test proof‑of‑concepts, pilots, and reusable accelerators using emerging AI tools to reduce delivery effort.
• Delivery Optimization Analyze delivery processes to engineer AI and automation solutions for high‑friction manual tasks. Enhance project documentation, requirements gathering, testing, and reporting through target AI integrations (e.g., SOW and project management automation).
• Technical Innovation Evaluate emerging AI models, LLMs, and retrieval‑based solutions (RAG) to recommend practical adoption strategies. Integrate generative AI and AI‑assisted development tools directly into existing professional services workflows.
• Knowledge Management Document AI solution architectures, design patterns, and enterprise best practices. Develop internal AI knowledge repositories to drive global consistency.
• Training & Enablement Educate and mentor consultants and project teams on prompt engineering and effective AI tool usage. Deliver interactive demonstrations, workshops, and enablement sessions on practical AI use cases.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience).
• Proven, hands‑on experience building, configuring, or deploying AI solutions (e.g., Microsoft Copilot, Git Hub Copilot, Azure AI, OpenAI, Large Language Models, or prompt engineering).
• 3+ years of overall experience in software development, consulting, automation, or technical delivery.
• Demonstrated proficiency with Microsoft Power Platform, Power Automate, or equivalent enterprise workflow automation tools.
• Strong analytical, problem‑solving, communication, and cross‑functional collaboration skills.

• Direct experience building functional chatbots, Copilot agents, or custom LLM‑powered applications using Microsoft Copilot Studio or Azure AI.
• Familiarity with APIs, integrations, and REST services for connecting AI models to enterprise software.
• Experience with SQL, data manipulation, and structured/unstructured data processing for AI pipelines.
• Prior experience in Professional Services environments or enterprise software implementation.
• Proven success collaborating across global teams.

From the day we opened our doors, MRI Software has built flexible, game‑changing real‑estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people‑first approach to Prop Tech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated.

Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every…