Ocean Freight Imports Controller

Ocean Freight Imports Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

• Provide front line contact with customer and maintain high levels of customer service.
• Manage the clients requirements outlined on client SOP
• Attending to client queries and complaints as required.
• Develop and maintain customer relationships with existing customers.
• Participates in joint Sales visits if necessary
• Identify and report new possible business opportunities.
• Liaising with overseas stations and suppliers in order to arrange shipments.
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Monitoring, co-ordinating and following up on shipments on a daily basis until delivery.
• Keeping record of the status of shipments, with written status reports to customers when required.
• Prepares, controls and distributes all required Import documents to counterparts (customs department, carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Ensuring the accurate tariffs application on all shipments billings.
• Take full responsibility at file level for GP/Job Profitability and raising any issues or incidents that would impact the profitability of the account.
• Performs IT systems related tasks to provide up to date information on shipment
• File processing in accordance with all operational CW1 SOP’s/ DGF Work Manuals.
• Making sure all operational KPI’s are met and maintained with specific focus on station metrics
• Capture and monitor system time stamps required for client status reports and KPI’s.
• Monthly KPI reporting if required
• Assist Ocean freight Import Manager to meet department targets.
• Maintain good relationships with colleagues in various operations.
• Maintains excellent relationships with suppliers
• Raising CCM’s and OI’s where required.
• Constantly demonstrating and living the values of DHL
• High focus on process improvement and best practise implementation
• Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Attendance at and application of DGF mandatory training as communicated from time to time.

• Extensive knowledge of Ocean Freight Logistics and Operations
• Minimum 3 – 5 years logistics experience
• Experience with CW1
• Global Logistics and Geographical knowledge
• Incoterms
• Email Etiquette
• Able to work timeously with high accuracy
• Strong Communication skills (both written and verbal)
• Customer focused
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Interpersonal Skills
• Planning and organizing skills
• Business Process skills
• Good administration skills
• Results driven, KPI focused and attention to detail
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://(Use the "Apply for this Job" box below)..html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF…