Assistant Manager - Transport

Company Description

WNS, part of Capgemini, is an Agentic AI‑powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI‑powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human‑led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centres and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

The Transport Coordinator will ensure staff use the applicable systems to book their transport and manage transport vendors to provide safe and reliable transport as mandatorily required.

• Contract Management – ensure service providers adhere to SLAs and SOW as per contract.
• Budget Reconciliation – verify transport invoices against services delivered, track against campaign budgets to monitor month‑to‑date spend.
• Admin Functions – maintain and update transport user list regularly, flag anomalies with management.
• Report Review – analyse route deviations, speeding, low driver and user ratings.
• Respond to all transport‑related requests from business via relevant medium.
• Communicate any transport changes in a timely and professional manner.
• Planning and Efficiency – be present during night‑shift pickups at various sites on a rotational basis; ensure business is aware how to book transport and use all relevant apps; track vehicle efficiencies to ensure maximum usage per trip.
• Health and Safety – ensure drivers and vehicles are in good condition and manage health and safety matters; be familiar with ISO requirements, monitor and manage accordingly.

• Matric/Grade 12 Certificate.
• Driver’s licence and own vehicle.
• Sober habits.

• Basic MS Office skills.
• Computer literate.
• Contract management experience.
• Invoice management experience.
• Previous experience in the transport industry advantageous.

• Planning skills.
• Proactive thinker.
• Take initiative.
• Friendly and professional.
• Team player.
• Strong personality.
• Customer‑service oriented.
• Hunger to exceed expectations.
• Motivated.
• Ability to work under pressure.
• Ability to work without supervision.

• Adapt to system changes.
• Adapt to structural changes.
• Be flexible with the demands required from the Facilities department and business.
• Be available on standby/contactable.