Freight Forwarder,Air & Sea Job Cape Town area,South Africa,Transportation

Time Type:

Full Time

Main Purpose of the Role

The primary purpose of this role is to manage and coordinate import freight forwarding shipments from end to end, ensuring the seamless movement of cargo from origin collection through to final delivery. The role is responsible for overseeing all operational, documentation, customs, and customer service activities associated with import shipments while ensuring compliance with company procedures, customer requirements, and international trade regulations.

Key responsibilities include arranging collections, coordinating transportation with overseas offices and service providers, monitoring shipment milestones, managing customs clearance processes, ensuring accurate documentation, resolving operational exceptions, and providing proactive communication to customers throughout the shipment lifecycle. The role also focuses on delivering high levels of service, maintaining shipment visibility, and driving efficiency to meet customer expectations and business objectives. The successful candidate will work closely with customers, overseas agents, carriers, customs authorities, and internal departments to ensure shipments are processed accurately, cost effectively, and delivered within agreed timelines.

Job Related Requirements

Grade 12

Minimum of 5 years freight forwarding end to end experience.

Ability to work overtime

B.Com in Logistics / Supply Chain is an advantage

Electives

Knowledge of Incoterms

Knowledge and understanding of sea freight imports and exports

CW1 system experience

Good Communication Skills

Able to work with excel reports – basic to intermediate

Forwarding and Brokerage or end to end file processing for ocean imports

Duties & Responsibilities

Arrange booking of shipments with overseas office / agent

Registration of files and capturing of charges in CW1

Tracking of shipments

Following up and retrieving shipping documents after sailing from forwarder or carrier

Following up on carrier invoices and ANF’s

Arranging customs clearance as well as release from other government organisations where required

Checking vendor invoices and raising queries as required.

Delivery planning and status report updates (tracking)

Communication with both customer and 3d parties

Processing of invoices

Sending document packs

Customer site visits if required

Completing update and milestones in CW1 including file closure

Ensure all internal and external KPIs are met

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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Freight Forwarder, Air & Sea