Relocations & Records Warehouse Supervisor

• General operational duties

Location: Philippi, Cape Town

Department: Operations

Reports to: Operations / Branch Manager

Job Level: Supervisory / Hands‑on Operations

Employment Type: Permanent / Full‑Time

Travel: Local client collections and deliveries as required

We are seeking a practical, hands‑on Warehouse Supervisor to support operations across both Relocations and Records Management warehouse environments.

The Warehouse Supervisor will be responsible for ensuring that customer goods and records are received, stored, captured, handled and dispatched accurately, safely and professionally.

This is not a purely supervisory or office-based position. The successful candidate must be comfortable working across warehouse operations, administration, team coordination and customer‑facing activities
, and must be willing to step in wherever operational support is required.

The ideal candidate will be equally comfortable operating a forklift, assisting with loading and warehouse housekeeping, capturing client and inventory information, coordinating warehouse activities and communicating professionally with customers
.

A valid Code 10 driver's licence and valid forklift operator's licence are essential requirements for this position.

1. Warehouse Operations – Relocations & Records Management

• Take day‑to‑day responsibility for the order, cleanliness, presentation, safety and effective use of warehouse space.
• Receive, check, label, position, store, retrieve and dispatch household effects, pallet boxes, records boxes and other stored items in accordance with operational procedures.
• Ensure customer goods and records are handled carefully and stored in the correct locations.
• Maintain accurate identification and traceability of stored goods and records.
• Prepare goods and records for collections and deliveries.
• Assist practically with loading, unloading, moving, organising and cleaning when required.
• Safely operate a forklift as required.
• Complete or support routine forklift and equipment checks.
• Conduct regular stock, storage, housekeeping and warehouse condition checks.
• Identify and report missing items, damage, hazards, maintenance concerns or other operational issues promptly.
• Provide operational support across both Relocations and Records Management activities during busy periods, employee leave or absence.
• Ensure warehouse space is organised and utilized efficiently.

2. Warehouse Administration & Systems

• Complete and verify warehouse documentation relating to receipts, storage, collections and deliveries.
• Accurately capture client, shipment, inventory and movement information.
• Maintain accurate information on relevant PC‑based systems, databases, store ledgers and spreadsheets.
• Ensure supporting documentation is forwarded to the appropriate teams for processing or invoicing.
• Maintain organised and accurate operational records.
• Provide clear and timely status updates to the Operations team.
• Use email, Microsoft Office and Microsoft Teams confidently for operational communication and meetings.
• Ensure administrative records accurately reflect physical warehouse movements.

3. Customer Collections & Deliveries

• Undertake or assist with local customer collections and deliveries when required.
• Represent the company professionally when visiting customer premises.
• Communicate clearly and professionally with customers.
• Ensure customers' property, goods and records are handled carefully and respectfully.
• Confirm collection and delivery information before completing movements.
• Obtain all required collection and delivery documentation.
• Identify and elevate service‑related issues promptly.
• Develop positive working relationships with customers, drivers, warehouse crews, subcontractors, suppliers and colleagues.
• Re…