KNAPP Contoller; Order Well Operations; UPD Montague Gardens

Listing reference:

Listing status: Online

Apply by: 27 October 2026

Industry: Pharmaceutical Sector

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

We are looking to recruit a permanent KNAPP Controller (Order Well Operations) for our wholesale outbound (pick/check/pack) department to work for United Pharmaceutical Distributors (UPD). The role will be based at the UPD Cape Town (Montague Gardens) branch and will report to the Warehouse Supervisor.

Job Purpose:

• The Knapp Controller purpose is to initiate and control the entire picking, checking, packing, invoicing and reporting functions including but not limited to Knapp system.

• Ensure that all orders are picked, checked and packed on the Knapp System.
• Ensure that the route and order status enquiry is monitored according to required cut-off time frames.
• Ensure that all orders are released from the Knapp system.
• Ensure that all orders are invoiced and scanned to Despatch and correctly allocated.
• Ensure that the all the orders are released/prioritised and allocated to the Reach Truck operators and Pickers.
• Ensure that Emergency orders are urgently released and communicated with Management to be expedited with urgency.
• Ensure routes are corrected on the system, when errors are picked up in the order well.
  
  Ensure that the Knapp system is monitored on a continuous basis.
• Ensure the office is kept clean at all times
• Documentation is filed timorously and kept up to date
• Ensure sufficient backup cartridges is readily available.
• Ensure sufficient A4 paper is readily available.
• Printer status pages must be submitted to Office Admin at end of shift.
• Provide assistance to operational floor.
• Identify orders that are available or pending for release on Knapp system.
• Ensure that staff in the warehouse operations are monitored on the system in line with their productivity.
• Assist in resolving Scanner equipment errors and faults.
• Ensure that orders are completed processed and invoiced after picking.
• Update management wrt daily Operational Report Statuses.
• Provide assistance to the Checkers where there are damaged products identified on the belts.
• Ensure that all stock losses are investigated and reported on.
• Ensure that assistance and control is provided to the Checkers.
• Ensure that control of the Knapp system is maintained at all times.
• Ensure daily health checks are done e.g. (Transfer are completed, Open orders are completed.)

• Relevant Tertiary Qualifications/ Supply Chain Management qualification (Advantageous)
• 2 years experience in a Pharmaceutical/ Distribution & Wholesale/ FMCG/ Supply Chain & Logistic environment (Essential) with WMS experience
• SAP and KNAPP experience will be highly advantageous

• SAP and KNAPP systems knowledge
• Computer skills on MS Office (Word and Excel)
• Product knowledge
• Related experience in the Pharmaceutical/FMCG Industry
• Communicate effectively at all levels
• Accuracy and detail orientated
• Strong planning and co-coordinating skills
• Ability to work in a team
• Ability to work under pressure / time deadlines
• Resilience and Flexible
• Time management
• Ability to work on excel reports and drive efficiencies